There Ought to be a Law in Customer Non-Service Departments

There Ought to be a Law in Customer Non-Service Departments
2011-11-05 03:19

2 thoughts on “There Ought to be a Law in Customer Non-Service Departments

  1. There ought to be a law on customer non-service phone lines. When you press ZERO, it should ALWAYS bring you to a human being. Now many places (should you choose to listen to all the message loops) say “Press 3 to get to an operator.” They do this to further try to hide the human beings from us. Therefore, by virtue of this site, we hope to tell the whole world to press 3 immediately if ZERO doesn’t work. Then, they (whoever they are) will have to spend billions of dollars to reprogram the non-service lines to press 4. We’ll keep you posted as to what to press in the future because we want “them” to bring back the humans… at least some of them.
  2. There ought to be a law as to how long you can keep customers holding on non-service lines. Anything over that amount of time should reflect as a reduction on your bill (ie, a dollar a minute… time is money and they’re usurping both with gross inefficiency and over-automation).

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