Isn’t it frustrating that the humans are disappearing from everywhere just when you need them? Try solving any problem on the phone and the hold time is incredulous (maybe because they re-route all the calls around the world). When you finally get a connection, it’s only a mechanical voice. Lately, the voice wants to know exactly why you’re calling before you can pass the test and go to the next level. Unfortunately, they never have what you need (and they’ve gotten wise to incessant babbling to try to confuse them). Now, you get stuck in an annoying message loop that says “I’m sorryI don’t understand what you mean” when you try to speak in the complete sentences that they say they can understand. They even go so far as to disconnect you if you don’t pass their multiple choice test. Then finally, if you choose wisely, the mechanical voice says “I will connect you now.” They lie! Of course, they haveno conscience so it doesn’t bother them. What they mean is “I’ll put you on hold now so you can listen to horrible music that makes you want to pull your hair out when you’re disconnected and hear “Please hang up… there appears to be a receiver off the hook.” Computers (and mechanical voices) are only as good as the people who set them up. Maybe the humans that set most of these up stay home all day sleeping waiting for the one privileged caller to get connected to them which rings their alarm clock and wakes them up because a disgruntled human got through the annoying and impossiblemessage loops and actually gets to speak to them. Sometimes, they must jump out of bed so fast that they disconnect the line. Question: If all the humans are gone in favor of computers and mechanical voices in order to save companies money, how come our bills and prices keep going up? The customers spend more time on hold (time is money) trying to accomplish something so shouldn’t they receive at least a minimum hourly wage?